I bought Dell Premium Backup and Recovery after my less than two year old Inspiron 15 Windows 8.1 crashed and Windows could not be restarted without a Refresh. Then I learned that produced only Windows 8 so I had to run updates for Windows 8 so I could download and install Windows 8.1. This all took the better part of a day.
I then learned from Dell that if I wanted to create a recovery disk for Windows 8.1 I would have to upgrade to Premium, which I did. I then learned I would need a 100gb or bigger external device for a system backup.
So now I have a brand-new PNY 128gb USB 3.0 flash drive - and Dell Premium Backup refuses to recognize it!
Any ideas what the problem might be? The flash drive is FAT32 formatted.
Thanks for any help anyone can provide.