I have recently updated my preloaded window 8 to 8.1. However, after the update it does not accept my old window 8 key and requires me to activate again using a product key. Here is the error code: 0xC004C003
My DELL XPS came with a preloaded copy of window 8 and yes it has a window 8 sticker at the back
and was fully activated before I updated to windows 8.1. And as far as I know, system which comes with preloaded window 8 has its product key injected to the motherboard and 8.1 is a free update for window 8 users.
So why the update does not accept my window 8 key and ask me for a new key ? I know my window 8 key cannot be used for any other system because the key is injected in the motherboard and I don't even know the key myself.
So what can I do now for my Window to be activated again ?
More frustration is that I can't get back to windows 8.
I tried to reset to the factory image by using DELL backup & Recovery software built in the system.
However, after resetting to the factory image it does not accept embedded product key.
Here is details from the Diag Report:
<DiagReport> < LicensingData> <ToolVersion>6.2.9200.16384</ToolVersion> <LicensingStatus>SL_LICENSING_STATUS_NOTIFICATION</LicensingStatus> <LicensingStatusReason>0xC004F009</LicensingStatusReason> <LocalGenuineState>SL_GEN_STATE_INVALID_LICENSE</LocalGenuineState> <LocalGenuineResultP>0</LocalGenuineResultP> <LastOnlineGenuineResult></LastOnlineGenuineResult> <GraceTimeMinutes>0</GraceTimeMinutes> <TotalGraceDays>0</TotalGraceDays> <ValidityExpiration></ValidityExpiration> <ActivePartialProductKey>3667T</ActivePartialProductKey> <ActiveProductKeyPid2>00179-60217-82995-AAOEM</ActiveProductKeyPid2> <OSVersion>6.2.9200.2.00010300.0.0.101</OSVersion> <ProductName>Windows 8</ProductName> <ProcessorArchitecture>x64</ProcessorArchitecture> <EditionId>Core</EditionId> <BuildLab>9200.win8_gdr.130531-1504</BuildLab> <TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone> <ActiveSkuId>9e4b231b-3e45-41f4-967f-c914f178b6ac</ActiveSkuId> <ActiveSkuDescription>Windows(R) Operating System, OEM_DM channel</ActiveSkuDescription> <ProductUniquenessGroups>55c92734-d682-4d71-983e-d6ec3f16059f</ProductUniquenessGroups> <ActiveProductKeyPKeyId>6ebfad4c-bf1e-b490-0792-af4805004a2e</ActiveProductKeyPKeyId> <ActiveProductKeyPidEx>05426-01796-021-782995-02-1033-9200.0000-2892012</ActiveProductKeyPidEx> <ActiveProductKeyChannel>OEM:DM</ActiveProductKeyChannel> <ActiveVolumeCustomerPid></ActiveVolumeCustomerPid> <OfflineInstallationId>013973156267325267434076636570069414537104826838472680809750724</OfflineInstallationId> <DomainJoined>false</DomainJoined> <ComputerSid>S-1-5-21-3370853396-3622322263-2384857213</ComputerSid> <ProductLCID>1033</ProductLCID> <UserLCID>1033</UserLCID> <SystemLCID>1033</SystemLCID> <CodeSigning>SIGNED_INFO_PRS_SIGNED</CodeSigning> <ServiceAvailable>true</ServiceAvailable> <OemMarkerVersion>0x00020001</OemMarkerVersion> <OemId>DELL </OemId> <OemTableId>AS09 </OemTableId> <Manufacturer>Dell Inc.</Manufacturer> <Model>XPS One 2710</Model> <InstallDate>20131223172100.000000-480</InstallDate> < /LicensingData> < HealthCheck> <Result>PASS</Result> <TamperedItems></TamperedItems> < /HealthCheck> < GenuineAuthz> <ServerProps>0xc004f200</ServerProps> < /GenuineAuthz> < /DiagReport>