I have a Venue 11 Pro (7130 Pro/7139 Pro) and I was trying to make a new recovery drive before I upgraded to Windows 10. Everytime I tried using the Dell Backup and Recovery software (Basic) the program was locking up or giving an error. I also noticed it had an error the other night when it tried to install an update. Today I uninstalled DBAR and downloaded the most current version available, Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00.EXE. Now, every time I try to install it, I get an error, "Factorysetup Error 6" and the program won't install.
I searched Google and the best that I came up with is a forum relating to "Factorysetup Error 5": http://en.community.dell.com/support-forums/software-os/f/4677/t/19538385. I tried some of the fixes listed there, but to no avail. I tried the C:\REAGENTC /info but my Windows RE status: was Enabled already. I even tried disabling and reenabling, but that didn't work. I also tried right-clicking the installer and running it as an Administrator but that didn't work either.
I have attached the log file from the most recent failed installation. Any help anyone can provide would be greatly appreciated.
Thank you for your assistance!!!