My Inspiron started freezing and slowing down. Ran Microsoft diagnostics and several different malware and anti-virus scans and determined it was not a virus. Contacted Dell and they suggested I reinstall the OS (WIN 8) and the drivers. They sent me the CDs. When I follow the instructions (on the Dell site) to reinstall, (turn on computer with CD in and tap F12 at Dell screen until diagnostic screen appears) When I do this I do not get the screen described in the instructions but the normal screen to enter my password. If I enter password and continue, I never can get to the re-install screen. I am sure I am leaving out a simple process but would appreciate any suggestions.
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