I have a dell XPS12 which was purchased last year, originally ran windows 8 now upgraded to 8.1. Since then, I've been having some problems with my camera and screen rotation, so decided on a factory reset. All methods of factory reset have been unsuccessful:
- the windows method - (change pc settings - update and recovery - recovery - erase everything and reinstall windows) - starts working, restarts the computer and gives me an error that it was unable to reinstall windows. theres an option to find solutions, but that leads nowhere.
- the Dell method - created a factory rescue disc on my USB drive, and booted from it (using f12) - the computer starts booting, looks like it's "thinking' then goes back to my regular desktop and doesn't even bring up an error.
I have tried this with the microsoft support team and they are stumped as I am. Looking at my partitions, I can see that I have 7 (!!) different partitions, as follows:
- regular C drive