System details: Dell Inspiron 15R (non-touch) less than 3 months old; Windows 8, 64-bit; intelcore i3-3227u 1.90 Ghz, 6 GB ram, 450 GB hd; software added to install: Bitdefender Internet Security 2013, Office 2013, Chrome (28.0.1500.72 m), Trillian, ICQ, PDF-Viewer, IE 10, Brother printer utilities.
Having problems with a graphics accelerator blue screen and tried to run Dell's online PC Diagnostics (by PC-Doctor) to try to diagnose the problem, but can't get it to run. Select type of scan (have tried all), accept license agreement, click "yes" to run Dell System Detect and BOOM, get super random and vague error: "A problem has been detected , please try again" (extra space before comma Dell's typo).
Have tried this via Chrome and IE. Have tried this after disabling antivirus and firewall. Nada.
Any suggestions?
In case it helps, the original problem is a blue screen within the last few weeks, saying something along the lines of "Intel graphics accelerator display drivers for Windows 8 (R) stopped responding and has recovered," which freezes the laptop, requiring a hard reboot. It seems to happen fairly regularly now, often when I'm midway through working on a Word document with a bunch of Chrome tabs open and Bitdefender, Brother utilities and Trillian running in the background.
Thanks for any input!