Hi, this issue is doing my head in. I have a new (less then a week old) 15inch 7000 series laptop with Windows 8.1 preinstalled from Dell UK.
A day after use I start getting a blue screen overlaying the start screen (and everything I try to access) saying 'Please wait'. I found ways online to fix the problem with the only one option working being roll back to a restore point. For the last 3 days I have had to perform system restores, and don't particularly want to carry on doing this every day.
Note all I have changed is installing Chrome,
I've been using this site http://www.optimizewindows8.net/2014/01/fixing-please-wait-screen-problem-in-windows-8-8-1/ but it appears this problem is very popular and there is no fix as yet.
Findings
- Method 4: Perform a System Restore: The only method that works so far is going back to a restore point.
- Method 1: Launch Safe Mode and Perform a Clean Boot - Didn't work, same error after reset. So didn't go on to investigate the item as they were all off.
- Method 2: Repair system files using SFC scan - I can do this, don't have media.
- Method 3: Log in using a different account - Not tried this yet as I only have one account. Plus many people are reporting that they have to carry on using this method with taskkill restoreoptin.exe
- Method 5: Stop pending updates: When I got my laptop it was running slowly making me think something wasn't installed correctly.
- Method 6: End task restoreoptin.exe: You need another account to do this. On trying to restoreOptIn.exe /Ramp I found that it created the 'please wait' screen.
I have disabled the Sky drive sync'ing as lot's of posts talk about integration problems with the OS.
Before I go kicking off to Dell support by phone, does any body know more about this issue?
From looking around I found that in the 'My Dell app' under 'checkup\System History' a critical error on the day I received the laptop. I would like to completely re-install my system but I don't have the media, have no idea where to find my windows key. I found something about 'downloading factory software' on the Dell site but it didn't work. What are you supposed to do here.
