I cannot upload anything to my email or Facebook accounts. In email the program, Hotmail or Gmail, just simply quits and exits. Facebook just won't do anything but just stop and does not exit. I've seen other posts stating similar problems with no fix. I have looked into it as much as I can and haven't been able to find a solution. I tried calling tech service but so many times it's hard to both hear and understand and I just give up.
Also, I cannot make a backup disk for the OS - can one be ordered from Dell? I had a similar problem with an XPS that I bought last Fall and they sent me a thumb drive.