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Dell XPS 15 - Trying to restore my laptop to factory settings.

 

Hey People.

 

I am following the instructions on how to restore my factory defaults but I am getting an error coming up, this is the error code: 80070490

 

Anyone know what this error is and how to resolve it? This is stopping me from doing any restores.

 

Also when my laptop boots up now, it goes to a black screen and displays this message: Media check [fail]          what is causing this & how do I resolve it?

 

Please help!!

 

Thank you

 

 


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