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windows 8.1 recovery problem and install dell backup and recovery software...

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i had upgrade my windows to 8.1, the problem is that i cant install Dell backup & recovery, when i installing and updating PE I get FACTORY SETUP ERROR 5

is there any technical help me please...thx

 

 

however...its cant recovery or reset my laptop back to factory image...

just like this photo...

recovery cant... refresh also cant...

 

 


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