Yesterday we received one XPS ONE (<Admin Note:service tag removed per privacy policy~RK>) similar, but not identical, to some others we already bought in the past. Apparently, the main differences are more memory (6G instead of 4), auxiliary SSD and the touch screen.
The unit was performing very well and we could install all what we needed (only Adobe Premiere). It was then automatically proposed a Dell (not Windows) update. We agreeded and the process was completed successfully. We switched the computer off regulary.
At the next power on.... the boot failed. It seemed that the boot sector was damaged or something else. The Dell service tried a lot to help us with no results. It was impossible even to reinstall Windows from scratch.
This morning, Dell service is proposing to configure differently the unit respect to factory set up, saying that they are not completely aware of factory set up (and letting understand that it was not so good anyway....)
We do not agree: we do not want to have a unit different from standard. We want to reset the PC EXACTLY to factory setting, unless we have some official notice saying that original setup was not good.
Someone can halp us in this task?
What we need is BIOS and RAID controller set up (expecially for SSD).
We are a software house and have a lot of internal skills, but we need the essential information to be able to do the work.
Thanks in advance.