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Restoring all in one model to original factory setting

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I need assistance reinstalling the software which came with my insperion 20 all in one. I have not had internet service for over 9 months and when I finally was able to get back service, all the updates must have caused chaos in my computer as I'm having issues...including: not able to open a window (it will try to open a million and create a short cut on my desktop but the window never opens), I can not download dell detect, functions like recovery are not working (times out) and so forth. Irealize being off line for 9 months is an issue but I was unemployed and had to make some unfortunate inconvient decisions. My all in one didn't come with a disc. At one point I was running windows 10 but that isn't an option anymore either. Any help you have for me is so appreciated and needed.

Model Inspirion 20-3043   Windows 8 though it sometimes shows 8.1?

Thank you in advance,

Maria Potts


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