I had received a phone call last week from an alleged Dell employee saying that my computer was compromised. After he knew my service tag number, like a fool, I let him connect to my laptop. I believe that I was scammed so I reformatted my hard drives to get rid of all malware, etc.
After attempting to run the Dell Recovery & Restore USB, I get the following results.
X Partition Table
Master Boot record - good
drives - good
then after I press continue
I get the following errors
X automated operating system install performed/factory image installed with details
"error cannot read operating system image"
Help please!!!!!! I though that the Dell Recovery and Restore would re-install the OS image. Looks like I am wrong. What are my options?
Thank you,
Dianne