I have been trying to update this program after SupportAssist said about a back up. I decided to go through with it after finding a External Hard drive. After launching Dell backup and Recovery it said there was an update for the program, it then proceeded to download it, no problems there. When it moved to the next stage of copying files, it got to 20% and is now stuck there and not moving on it has been there for quite a while now. Also I am using Windows 8.1 and my laptop is a Dell 5547.
Any help would be appreciated.
Jon