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Dell Backup and Recovery - Premium - unable to perform system backup

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I am using a Western Digital My Passport Ultra USB external drive.

I am able to create the rescue disk on it.

When I go to do a manual backup, I browse to the WD drive successfully and set it as my current backup drive.

Depending on whether I (1) select schedule and select manually or (2) select browse immediately, I get the following messages:

(1) we have detected an unused full backup chain on this device - I select to move the old one which should allow a new chain to be created. It successfully moves and indexes it. It then is unable to locate the WD drive (location missing). but I am able to browse to it and end up in situation (2)

(2) when I browse and select the WD drive I receive a message to attach my already attached external drive. Even if I completely disconnect and reconnect the external drive, I end up in the same error loop.

Has anyone else experienced this problem/?

Thanks,

Tom


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